Head of Technical Operations
London
Senior
Posted 3 months ago

About Our Future Health

Our Future Health will be the UK’s largest ever health research programme, bringing people together to develop new ways to detect, prevent and treat diseases. We are a charity, supported by the UK Government, in partnership with charities and industry. We work closely with the NHS and with public authorities across all nations and regions of the UK. Despite big improvements in healthcare in our lifetimes, today millions of people in the UK still live in poor health as they get older. Diseases like cancer, dementia, diabetes, and heart disease affect the lives of many people in our communities. Our goal is to create a world-leading resource for health research, to improve our understanding and spot the patterns of how and why common diseases start, so treatments can begin sooner and be more effective. Our plan is to bring together 5 million volunteers from right across the UK who will be asked to contribute information to help build one of the most detailed pictures we have ever had of people’s health. Researchers will be able to use this information to make new discoveries about human health and diseases. So future generations can live in good health for longer.

Requirements

Summary of the Role’s Main Purpose:

This role is to head up live support and cloud infrastructure for all Our Future Health platforms. This will be a mixture of platforms that are developed and maintained in-house, platforms that are procured and maintained by partners and suppliers who provide platforms as a service. In each case the role will have a different responsibility:

  • For in-house platforms, we will be managing cloud infrastructure, CI/CD, deployment and release, monitoring, security, incident response. We assume that over time the Head of Technical Operations will recruit a small team of DevOps and Site Reliability Engineers and suppliers who can assist with live operations and incident management.
  • When we’re working with partners we will need to assure their solutions and provide ongoing management and connection into their live operations teams, to understand the resilience of the system as a whole
  • When we’re using platforms as a service we will need to design and test integrations, conduct due diligence, and oversee configurations, as well as creating high level monitoring and oversight processes

The main challenges will be around achieving scale and speed of growth while maintaining integrity and confidentiality over the highly sensitive and valuable data resource, which over time will hold sensitive health data from millions of participants. The role will work very closely with the Lead Architect, the Technology Director, security consultants as well as our selected cloud and platform vendors. The non-profit health data world is collaborative in nature, so there will be ample opportunity to learn from and work with similar projects around the world, as well as partners from universities, charities and companies.

The systems will include participant-facing websites and apps, researcher-facing “trusted research environments”, operational and analytics systems, genetic analysis and health feedback for participants, and a primary data store with the ambition to hold up to 5M people’s health data over the very long term. There will be a strong focus on security and data quality required: we anticipate moving into an environment where we achieve compliance with standards like ISO27001, CyberEssentials Plus and the NHS Data Security and Protection Toolkit.

Key Responsibilities:

  • You will head up live support for all Our Future Health platforms. This means a mixture of platforms that are developed and maintained in-house, platforms that are procured and maintained by partners, and platforms provided as a service.
  • Define and continually improve processes and services with clear success metrics
  • Manage cloud infrastructure with a strong focus on data security and integrity, implementing a high degree of automation
  • Develop and maintain 24x7 cover for core public- and researcher-facing services
  • Manage budget for technology and cloud platforms
  • Evaluate and implement new services, improvements, transitions to new platforms or providers
  • Over time recruit and lead a small team of engineers
  • Manage supplier relationships with cloud, platform, security and software vendors

 

Key Technical Skills, Knowledge, Experience and Behaviours

Essentials:

Leadership

  • Experience managing operations for live services in a fast growing environment
  • Team leadership, with experience attracting and recruiting great engineers to form a high performing team
  • Business continuity and disaster recovery management experience, including experience of managing an organisation through security or downtime incidents

Operations and Process

  • Strong understanding of how to structure and run service management
  • Examples of creating clear communication and reporting to multiple stakeholders
  • Management of budgets for cloud infrastructure and software platforms
  • Experience performing continual service improvement in an operations environment
  • Managing third party suppliers including the transition of services

Technology

  • Broad and deep experience of modern public cloud tools, particularly including automation and DevOps processes, across at least two of AWS, Azure, GCP
  • Experience processing large data stores / big data with associated pipelines and data platforms
  • Good understanding of security monitoring and cloud security architecture

Attitudes and Behaviours

  • Happy to take ownership and initiative in an ambiguous and fast moving environment
  • Evidence of strategic thinking and tackling the harder issues
  • Focus on users and performance

Not essential but would be a bonus:

  • Experience in a public sector environment subject to procurement regulations
  • ISO27001 management and delivery
  • Experience in the healthcare domain, or working with sensitive personal data
  • Experience in a large-scale consumer domain

Benefits

  • Company pension package
  • 30 days annual holiday allowance
  • Must have Right to Work in the UK
  • You will start with the Our Future Health remotely. We can consider candidates who will work remotely within the UK and attend our office in central London approximately once a month, or candidates who’d prefer to be predominantly office-based in central London as restrictions ease (with the flexibility to WFH)

 

Working with us

We actively encourage applications from people of all backgrounds and cultures. It is vital that a diverse range of people participate in Our Future Health so we can help make discoveries that benefit everyone. We believe that a diverse workforce will help us to achieve that goal.

Join us and become part of the UK’s largest ever health research programme, bringing people together to develop new ways to detect, prevent and treat diseases.

Let’s prevent disease together.

Our Future Health
Helping people live healthier for longer
Size:  11-50 employees