Associate Product Manager
Boston, MA
Entry Level +1
Posted 2 months ago

Who We Are

At Hometap, we believe you can have a house and a life. Our vision is to empower current and prospective homeowners to access their home's equity, free of debt. By tapping into the built-in value of a home, we help homeowners do the big-ticket stuff that makes life better: start a business, buy a second home, get out from under crippling debt, or pay for college tuition.

Hometap makes investments in residential homes, buying a small equity stake against the home’s future value. For homeowners, this is a simplified, sensible alternative to mortgage debt and monthly payments. For investors, this is a new asset class, allowing them to participate in the multi-trillion-dollar residential real estate market without the obligations and downsides of homeownership.

We are a well-capitalized, ambitious, and mission-driven team, and we’d like to invite you to join us on this journey.

Who You Are

As an Associate Product Manager, you will be an essential member of the team’s efforts to identify, prioritize, and communicate business opportunities for our homeowners and Hometap. Reporting to the VP of Product, you’ll work cross functionally with engineers, designers, marketers, analysts, salespeople, and legal and security counsel to execute against our shared strategy. Your mandate is to improve our software user experience by offering quality, responsive support and informing future feature development.

You’ll Be Responsible For

  • Triaging and responding to all product support requests from Sales, Marketing, Investment Operations, and other internal stakeholders
  • Ongoing reporting and synthesis of product support issues as a strategic input to the roadmap
  • Proactively identifying and helping to create internal documentation as well as embedded modals, tooltips, and hotspots, designed to reduce support ticket volume and improve the software user experience
  • Supporting execution of our agile discovery and delivery process including sprint recap emails and monthly demos

What You Bring

  • Strong written, verbal, and visual communication skills to make your points clearly and professionally. You provide instructions any user can follow. You help stakeholders understand why the software behaves the way it does.
  • Empathy for homeowners and all our internal stakeholders including engineers, designers, marketers, underwriters, and salespeople. You know that support issues represent a shortcoming with the software, not the user.
  • Technical curiosity to learn and understand how software works. You can effectively distinguish user error from system errors, and your bugs include clear steps to reproduction.
  • Comfort and curiosity with analytics—we currently use a combination of Segment, Amplitude, FullStory, and Tableau.

Our Team & Culture

At Hometap, we pride ourselves on being Owners -- of our jobs, our output, our careers -- and Good Neighbors -- we believe helping each other means helping the company, homeowners, and investors succeed.

Equally important to your skill set is what you bring to our team and business. We are looking for a creative thinker who looks for opportunities within challenges, rolls up their sleeves to get things done, values collaboration and communication, and embraces the Homeowner-first mentality. Critical to our mission is being thoughtful in everything we build. If you’re someone who embraces this builder mentality, you’ll be right at home here.

Hometap aims to revolutionize home financing, giving homeowners a new way to take advantage of the equity in their homes.
Size:  11-50 employees
Funding Level:  Mid-stage Startup
Total Amount Raised:  112.0 M
Year Founded:  2017
ICONIQ Capital
General Catalyst
American Family Ventures
Pillar VC
G20 Ventures