About Carvana…
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to...
The communication platform team is a talented and humble group of people with backgrounds in Product, Design, Data Science and Engineering, that are focused on building out our core product: a communication platform that car buyers, sellers and Carvana Advocates rely on every day for a seamless car shopping experience. A main component of our communication platform are the chat, sms, call, and push notifications channels that customers use to connect with us. We focus immensely on the end-consumer and build our systems ground-up to deliver on that experience.
As a core member of our team, you will get to define and design the customer experience when they use chat, sms/text, phone as well as see those efforts through to production. You will have the opportunity to work closely with our Software Engineering, Operations, and User Experience teams to deliver impact on every aspect of the purchase process, from search to vehicle delivery.
Responsibilities...
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to...
- Search and browse our inventory of over 20,000 vehicles that we own and certify
- Narrow down search results using highly intelligent filtering tools/components
- View vehicle details, Carfax reports and 360 rotating studio images for every vehicle
- Secure financing in minutes using Carvana’s in house service or their own bank
- Interact with GUI components to easily customize loan length, down payment and monthly payment
- Generate, upload and eSign all documents online (no ink necessary)
- Schedule front door delivery or pick up at one of our vending machines
- Trade in their existing vehicle or just sell it to Carvana (no purchase necessary)
The communication platform team is a talented and humble group of people with backgrounds in Product, Design, Data Science and Engineering, that are focused on building out our core product: a communication platform that car buyers, sellers and Carvana Advocates rely on every day for a seamless car shopping experience. A main component of our communication platform are the chat, sms, call, and push notifications channels that customers use to connect with us. We focus immensely on the end-consumer and build our systems ground-up to deliver on that experience.
As a core member of our team, you will get to define and design the customer experience when they use chat, sms/text, phone as well as see those efforts through to production. You will have the opportunity to work closely with our Software Engineering, Operations, and User Experience teams to deliver impact on every aspect of the purchase process, from search to vehicle delivery.
Responsibilities...
- Run and execute feature and product offerings that help our Advocates chat and text with customers by working closely with both Advocate and User Experience (UX) teams
- Conduct end-user research, build-our the product backlog, and work closely with Engineering and Project Management teams to prioritize your roadmap
- Track and report on customer engagement with our communication channels by different stages of the shopping funnel, measuring conversion and impact on scaling the business
- Expand our customer base who use texting to communicate with us by implementing third party integrations like WhatsApp, iMessage, Facebook Messaging
- Communicate effectively with engineers, product managers and data scientists
- 1+ year of work experience, ideally in product, analytics, or a related technical discipline
- Experience in SQL
- Outcome-oriented, and data-driven decision making
- Strong communication and organization skills
- Ability to learn and absorb technical concepts and effectively communicate them to a non-technical audience
- Full-Time Salary Position
- Health, Dental and Vision benefits (Employee health 100% covered by Carvana)
- Employee car discounts and perks
- 401K with company match
- Access to opportunities to expand your skill set and share your knowledge with others across the organization
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
