Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.
Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 💬 + 📦 = ❤️
We've been around since 2015, and we're serving over 6000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.
Our growth exceeded 200% in 2020, so we raised $25 million Series B in December 2020 to double our global team and to accelerate our progress towards our mission to transform support from painful to exceptional for merchants. 🥳
Your responsibility: help me (the CEO) lead the company
- Make recommendations on strategic questions. E.g. what market to go after? what should the org chart be next year? draft the company roadmap
- Help identify needs for the leadership teams and fill them. Meet with top startup leaders, learn from them, bring back what you learned to either implement it at the company or hire someone who can do it
- Amplify and improve the CEO’s communication
- Update OKRs and review the team's performance. Prepare board meeting docs.
- Some low level tasks, like reading and drafting answers to the CEO emails
- The job would last about 1.5 years, and then lead to another role in the company
- More on the Chief of Staff role here and here
- Consulting experience, with all that comes with it: highly organized, excellent communicators (both written and oral), and have broad strategic business knowledge
- Interest in tech, ideally 1-2yr experience in a startup. We build a tech product so the more you know the industry the more impact you'll have
Why join us?
🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation, good & clean data are core beliefs shared by all
More cool things to know about Gorgias... 😁
Gorgias ensures equal employment opportunity without discrimination or
harassment based on race, color, religion, sex (including pregnancy,
childbirth or related medical conditions), sexual orientation, gender
identity or expression, age, disability, national origin, marital or
domestic/civil partnership status, genetic information, citizenship status,
veteran status, or any other characteristic protected by law.