Who We Are:
As a global leader in active nutrition and better-for-you performance beverages, Nutrabolt is known and trusted by millions of active individuals, fitness fanatics, elite athletes, and people looking to optimize their performance in all aspects of life. Since launching in 2002, our vision has been to innovate, inspire, and make products that maximize human potential.
Nutrabolt's portfolio includes industry-leading sports nutrition brands: Cellucor® – the original maker of C4®, the bestselling pre-workout in America, and XTEND® - the number one BCAA brand in the world. The C4® product line has recently transcended the sports nutrition market to become the fastest growing performance energy beverage in the nation. Nutrabolt's portfolio, which is distributed in over 150 countries, is sold through the company's owned e-commerce platforms, and is available at leading retailers across the nation, including Walmart, Publix, Amazon, 7-Eleven, GNC, Target, Kroger, Walgreens, and the Vitamin Shoppe.
As a "Top 100 Best Company to Work for in Texas," we are proud to work on category-captain brands that are changing the shape of the active nutrition industry and owe our success to the passion-fueled individuals that power our organization. We are committed to creating a workplace built on teamwork and trust, and that starts with our team members.
Note to applicants: This role has the potential to work remote outside of Austin.
Who You Are:
As Nutrabolt's Customer Advocacy Specialist for the eCommerce / Direct to Consumer team, you will be supporting our customers and manage the order fulfillment process. You will be provide an unmatched level of customer service to all internal and external customers.
What You're Good At:
- Supporting the eCommerce/DTC/Digital team with all order fulfillment, order management or related projects, and other tasks
- Managing and maintaining eCommerce/DTC/Digital customer accounts within our Web Platform and ERP system
- Assisting in handling order modification requests
- Supporting transfer orders and inventory management processes
- Ensuring all shipments are processed timely and accurately and communicating with the appropriate teams to troubleshoot and resolve any issues
- Ensuring external and internal customers receive world-class customer service including accurate and consistent communication
- Tracking all customer requests, setting timelines, and holding all internal and external customers accountable for meeting the deadline
- Communicating with third parties regarding all fulfillment related processes and topics
- In this role your goals and KPIs will be focused around:
- Response time to customers
- Accurate Order Processing
- In-Stock and Inventory Levels
What You Contribute:
- 1-4 years of experience in eCommerce/DTC inventory Management, Supply Chain, or Sales operations in the service industry, preferably with a Consumer-Packaged Goods company
- Experience with ERP and WMS systems
- Microsoft Excel skills and reporting experience
- A detail oriented mindset
- Ability to thrive in a fast paced working environment
- Service driven attitude
- Strong interpersonal and relationship building skills
- Self-starter with efficient time management
