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Product Lead, Internal Tools
Remote (US)
Senior
Posted 16 days ago
Why is this role awesome?
Do you like to solve problems? Do you like to take a process and make it infinitely smarter? We want to build vs. buy our own internal tools - come partner with our business to define, design and build - allowing us to empower our users and organization.

About Mynd:

Mynd is a tech-enabled real estate company serving an $85B+ property management and real estate investment market. In the past few years, financial services disruptors like E-Trade, Schwab, and Robinhood have unlocked access to the stock market, minting a new generation of self-service investors. Yet we at Mynd believe that real estate remains the most powerful tool for building generational wealth. 

We’re on a mission to create happy homes and healthy investments by offering best-in-class property management services and making SFRs as accessible and effortless as other types of investments. Investing in real estate can be intimidating, especially for first-time buyers. Plus, many potential investors don’t want to invest in real estate in their geographic area or have been priced out of competitive big city housing markets. Through localized operations in 25 markets across the US, and real-time insights via our platform, we remove the time, communication, and geographic barriers traditionally associated with real estate. Investors can now find, purchase, rent, manage, and sell single-family rental properties 100% remotely.

Mynd was named the #1 fastest-growing private company in the Bay Area by the San Francisco Business Times in 2020. We’ve attracted talent from Starwood Waypoint Homes, McKinsey, Shift, Better, BCG, One Medical, Zillow, Upwork, and Facebook. We’re backed by top VCs, including Lightspeed, Canaan, and Jackson Square, and just announced a $5 billion deal with Invesco Real Estate that will make us the largest buyer of single-family rental homes in the country. Most importantly, we’re a kind and fun team of innovators who truly enjoy ushering in a new generation of real estate investors. 

About the Role:

Mynd is looking for a highly cross functional product leader who cares deeply about internal users and want to lead a small team of PMs. Our product leads are the most senior product managers and act as a player/coach. Your mission is to empower ops and other product teams to increase operational margins.

We are building a comprehensive internal platform to optimize property management operations. We power our internal teams through tasks, customer cases, notifications, and more. It will be your job to think through the automation of these components, build new cross platform tools, enable building blocks for other product teams to increase their velocity, and always explore build vs. buy solutions to power our internal tools. 

Here are some problems you can expect to solve. If these get you excited then you should apply!

  • Property management is built on top of workflows. How can we empower our operations teams to build, change, connect, and update workflows to improve their functional area? 
  • We send thousands of emails and texts to owners, residents, and vendors every month. Internal users get to choose from a set of templates. How can we easily empower users to manage, create, and update message templates? 
  • How can we provide complete visibility into all communications sent/received for any user in our system? 
  • We oftentimes have to escalate an issue from an owner to a portfolio manager to an adjacent team or manager. How can we move from manual escalations to automated escalations?
  • We are growing nationally and our teams are growing. How we can easily change roles, teams, regions, or portfolios. Or if someone is out on vacation, how can we shift work from one colleague to another? 
  • How can we ensure we have 100% trackability and deliverability of all our communications across all devices and browsers?
  • The team built a comprehensive search engine last quarter. How can we continue to add data and shortcuts to reduce search time for internal users. 

Responsibilities:

  • Partner with our lead business process engineer to define, design, and build internal tooling to empower ops users and all product teams 
  • Define the KPIs for this team and create a product strategy to achieve them
  • Be an expert at internal research and share with all of Product  
  • Be an expert at analyzing external tools to integrate, buy, or build
  • Manage and lead a small team of PMs responsible for our internal platform

Qualifications:

  • 5+ years experience building software as a Senior Product Manager or equivalent experience
  • Experience with Sendgrid, Twilio, Zendesk, CRMs, Intercom, Asana, Zapier or similar products
  • Experience within Productivity Tools, Workflow Automation, Food Delivery, Logistics, and/or SaaS desired, but certainly not required
  • Demonstrated success in delivering new products and features from customer research & data insights 
  • Beyond just shipping new products, you care about continuous product improvement and can optimize for shipping a portfolio of small, medium and large releases
  • Technical background working with engineering and data teams 
  • Confidence in professional aptitude and ability to effectively convey skills and knowledge to non-technical stakeholders and external customers
  • Leadership and management experience of Product team members in a high-performance setting
  • Demonstrated success in a high-growth, operationally intense environment
  • Excellent verbal and written communication skills, and ability to influence cross-functional teams

Covid-19:

Mynd is closely following the 2019 Novel Coronavirus Disease (COVID-19) and implementing processes that promote the safety of our employees, candidates, owners, residents and communities.  The health and safety of our employees and contractors around the world continues to be our top priority as we face the challenges associated with COVID-19. Leaders across Mynd meet regularly to consider the evolving situation and are doing all we can to keep our teams healthy.

At Mynd, we encourage all of our team members to: 

  • Be Myndful
  • Always Be Entrepreneurial 
  • Earn Trust
  • Play Team First
  • Be an ‘A’ Player
  • Think Like An Investor

Diversity:

As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. 

Mynd
Mynd is a customer-first, tech-enabled property management firm focused on rental sector.
Size:  51-100 employees
Year Founded:  2016
Investors
Lightspeed Venture Partners
Canaan Partners
Jackson Square Ventures
Invesco
Barry Sternlicht
Thirdstream Partners
Wells Fargo Securities
DivcoWest