Sleeper's mission is to strengthen friendships through sports.

Our app and website offers the industry's best fantasy leagues, tournament games, and chat platform so that sports fans and their family and friends can create shared memories and enjoy sports together.

Our social approach has resulted in Sleeper becoming one of the fastest organically growing sports apps in the world, and we are a Series B company backed by top-tier investors including a16z, General Catalyst, Birchmere Ventures, and founders from Uber, Twitch, Nerdwallet, and more.

The customer support role at Sleeper is the heartbeat of the company. You will play a key role in supporting and nurturing our user relationships, by collecting the voice of the customer and funneling feedback to appropriate channels.

You will join a small but passionate team that acts as the front-line to our users, and help with user onboarding, resolve bug and usability issues, and collect and prioritize product and feature requests.

Successful candidates for this job are skilled problem-solvers who are adept at asking questions to help distill the causes and intent of user feedback, isolate the root causes of bugs, parse signal-from-noise, and be able to convey key product and feature priorities back to Sleeper’s product team.

In addition, a high degree of empathy and customer-centric personality is required for the role. You will join a small, but passionate team that is laser-focused on delivering the best product and social experience in the industry.