Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.
Zenoti powers more than 12,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™ and unveiling a new brand video.
To learn more about Zenoti visit: https://www.zenoti.com.
We are hiring a customer obsessed hands-on Business Operations & Customer Onboarding Manager for our implementation & services functions to successfully onboarding new customers onto Zenoti. You will manage a team of Project Managers responsible for managing a robust onboarding portfolio. You will also lead a team of Product Consultants responsible for solutioning the Zenoti product. You will partner with cross-functional teams to ensure the success of new clients, including Sales, Product Management, Customer Success, and Customer Support. You will also develop and execute strategies to increase our efficiency and grow our impact.
The ideal candidate is experienced in technical project/program management and has led teams in customer implementations of web-based SaaS or enterprise technologies in past or current roles.
What will I be doing?
What skills do I need?
NOTE: This position will be remote to start but primarily located in the Bellevue/Seattle area.
At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:
Zenoti is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.