About the company

It wasn’t so long ago that booking a trip to see the Eiffel Tower, stroll down New York’s iconic Madison Avenue or feel the sand between our toes on Copacabana Beach was simply a matter of a few taps on our smartphone.

In fact, that’s what we do at Booking.com. We make it easier for everyone to experience the world. And while that world might feel a little farther away right now, we’re busy preparing for when the world is ready to travel once more.

Across our offices worldwide, we continue to innovate. To solve for some of the most complex challenges in travel and technology, and to plan for the exciting developments that lie ahead. With strategic long-term investments into what we believe the future of travel can be, we are opening up new career opportunities that will have a strong impact on our mission.

We are united in the belief that our very human desire to explore the planet’s beauty and discover more about other people and cultures will endure. The world is waiting for us. Together, we will be ready.

Booking.com core values

Think customer first

Succeed together

Own It

Learn Forever

Do the Right Thing

About the Role:

As part of our Connected Trip ambition, Booking.com wants to ensure that customers have peace of mind when booking their travel - particularly in uncertain times. Part of this ambition is the delivery of insurance products to give our customers assurance that there is protection, should anything happen.

Our Transportation unit already has a mature insurance business aimed at offering its car rental customers’ this peace of mind, and we are planning to use this as a springboard on which to build further. We seek to unify our insurance resources, and build a foundation on which to deliver insurance products to all of our segments, including: Accommodations, transportation, and attractions.

Booking.com has ambitious growth plans for the insurance business. Example opportunities include traditional areas such as travel protection, alongside new categories, such as home-sharing protection for our vacation rental segment.

The key strategic aims are to: Build an insurance operating model that can deliver to our insurance requirements, and to use this to expand and grow a global footprint of general insurance product offerings throughout the Group. Through innovation and industry sector knowledge and single-threaded focus, the challenge is to substantially enhance the group’s customer Insurance experience and drive a profitable account.

As Lead Designer you are a critical thinker who leverages their knowledge and insight to challenge established practices and uncover new business value in existing products and services. You comfortably take on known and anticipated product design challenges and deftly balance design strategy, customer needs, and business goals to influence and  provide clear strategic and tactical solutions. You display a commitment to design excellence in their work across a number of teams (average 3) and guide the overall design direction to ensure an extraordinary level of quality in the work your peers produce.

Key Responsibilities:

Leads the overall design direction of our Attractions product by balancing customer needs, business goals and leading a team of Designers towards realizing the product vision

Leads the creation of design solutions and contributes when needed; develops innovative ideas and solutions through their expertise in their area and understanding of Booking's products and services

Demonstrates advanced understanding and application of user-centered design concepts, methods, and techniques to enable and advance quality design and outcomes .  Has sought-after expertise in the principles, concepts, and theories of product design and related areas including copywriting and research

Works with design leadership and others to ensure product, craft, quality, and accessibility standards and requirements are applied across their tracks, teams and products

Influences cross-functional teams across products and takes into consideration the full user journey. Identifies potential touch points across Customer, Supplier, and Customer Services and works with others to design and develop a complete customer experience

Has leading knowledge of prototyping tools / environments, web or native app interface engines, and leads creation of interfaces where appropriate

Drives vision and roadmaps for a product, including longer term assessment of future needs and mapping of current initiatives against it with peers in research and product

Guides teams in completing complex objectives; Identifies multi-product or complex, interdependent design process problems, then proposes and implements well-researched solutions that have impact across reasonable timelines

Guides designers in appropriate ways to validate hypotheses through user-testing, quantitative and qualitative methods.

Encourages and enables designers and others to facilitate workshops, sprints, critiques, reviews or other collaborative processes; Engages other disciplines and key stakeholders in order to provide direction

Work with designers and others in order to elevate the practical application of design, guide design thinking and execution, and advocate for and help maintain a high quality standard of the work being done by teams across the company on a day-to-day basis

Benefits:

25 vacation days (rising to 28) to go exploring

Generous accommodation discount, so you can explore for less

Bonus package

Pension with up to 10% matched company contribution

Huge learning and development platform tailored to you

Shopping and leisure discounts through Perkbox

Interest free travel loans/discounted car parking

Competitive maternity/paternity/adoption leave

Flexible working, including working from home

Wellbeing focus, with weekly onsite yoga

Mental health first-aiders and free face-to-face support